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Contact Details
We’re here for you 24 hours a day, 7 days a week.
Phone
Head Office
Send Us An Email
Office Hours
Monday to Friday
9:00 am to 5:00 pm ~ Please phone to make an appointment.
Afterhours & Weekends
For immediate attention, you can contact us on
(03) 5367 6733 ~ 24 Hours, 7 Days
Frequently Asked Questions
What To Do When Someone Dies
Unfortunately at some stage in our lives we have to face the death of a loved one. In Australia the majority of deaths occur within Aged Care Facilities or Hospitals where staff members are there to support and assist families through the next steps that need to be taken.
However, if a death occurs elsewhere (eg. Family Home) the first person to be contacted should be the deceased’s usual doctor. This will assist in obtaining necessary paper work and a death certificate.
If the doctor is not happy with the circumstances surrounding the death and is unable to complete and sign a death certificate, the death must be reported to the Coroner. This may be the case if the death was accidental or unexpected and there are no records of any medical issues regarding that person.
The Coroner will then work to determine the cause of death. This process can take some time to confirm the cause of death, however it is required by law to have either a doctor or coroner to sign a death certificate before a funeral director can be engaged to take the deceased into their care.
Michael Crawford Funerals are available 24 hours, 7 days a week to guide and assist you through the process, and will be there to look after your loved one through their final journey with dignity and respect. Please call us on (03) 5367 6733 – Wherever and whenever a death may occur.
How do I access a funeral live stream?
You can view funeral live streams via the ‘Funeral Notices’ page. Click Here or search for the person’s name in the search box provided.
I would like to send flowers to the bereaved family. Can this be arranged?
Yes, you can order flowers through our website. Click Here and set the flowers for delivery on the day on the funeral by following the prompts at checkout. You can also write a personal message to go along with the floral order.
Is cremation more expensive than burial?
Generally cremation is cheaper than burial. However, you should discuss the matter with a funeral director who will be able to advise you of the precise cost.
How do I find and buy the right urn?
You can view our range of cremation urns on the Urns Memorial Store page this page you can purchase and get urns delivered to you or collect from our funeral home.
What is the purpose of a funeral?
Funerals help us acknowledge that someone we love has passed on. Funerals allow us to say goodbye. Funerals offer continuity and hope for the living. Funerals provide a support system for us, friends, family members and the community. When someone dies, the funeral is not for them, it’s about them. The funeral is for everyone who knew, loved and was connected to that person. For some people, the word ‘funeral’ misrepresents the fact they may want a simple farewell. You don’t have to call it a funeral; call it a gathering, a tribute, a farewell, a ceremony, a send-off, a get-together, whatever suits you best. To find out more about arranging a funeral click here or the button below.
What areas do we service?
We service a range of areas including Bacchus Marsh, Melton, Ballan, Gisborne, Altona, Fawkner, Ballarat and more. If you are unsure if we can service your area, please contact us.
How much does a funeral cost?
We believe in transparency and helping families make informed decisions. We have a detailed list of funeral costs that outlines all available options, ensuring you have a clear understanding of the services and associated expenses.
Can I order flowers if the funeral is today?
We kindly ask that floral orders be placed at least one business day prior to the service to ensure timely preparation and delivery. However, if the service is today, you may still call us directly and we’ll do our best to accommodate your request if possible.
Can I be certain I get the right cremated remains?
Yes. Each coffin is identified on arrival and its specific identity label accompanies the remains throughout the process of cremation, cooling and packaging. Then each container is finally checked and labelled.
As each cremation chamber will only accept one coffin and the remains must be withdrawn before the cremator is used again, all remains are kept separate throughout the process.
What does preparation of the cremated remains entail?
When the cremation is complete, the remains are withdrawn from the cremator into a cooling tray. When cool, the remains are placed into a machine that removes metallic materials (including nails, wire, prosthesis) and reduces any large residue to a fine, pale ash. The granular remains are then sealed in a suitable container identified by the name of the deceased person.
What can be done with cremated remains?
Cremated remains may be buried in a grave, kept in an urn, scattered in a favourite place, or interred with a lasting memorial at cemetery.
